Refund policy

Last updated: September 2026

At Impavo, customer satisfaction is important to us. If you are not satisfied with your purchase, please review the return and refund policy below.

Returns

You may request a return within 30 days of receiving your order.

To qualify for a return:

• The item should be in its original condition, with all included accessories and packaging where reasonably possible.
• Proof of purchase is required.
• The item must not have been damaged through misuse, improper handling, or unauthorized modifications.

If an item has been opened or used but is defective or was sent incorrectly, please contact us so we can review the issue.

Non-Returnable Items

We generally do not accept returns for:

• Items damaged through misuse or improper handling
• Items that have been modified or altered
• Items marked as final sale

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Please provide clear photos or videos of the item, packaging, and any visible damage so we can review the issue and determine the appropriate resolution.

Refunds

Once your return is received and inspected, we will notify you of the outcome.

If your refund is approved, it will be processed to your original payment method. Depending on your payment provider, it may take approximately 5–10 business days for the refund to appear in your account.

Return Shipping

For returns due to a change of mind or reasons unrelated to a product defect or our error, the customer is generally responsible for return shipping costs.

If an item arrives damaged, defective, or incorrect, please contact us before returning it so we can provide instructions and determine the appropriate resolution.

Contact

For return or refund requests, please contact us through our Contact page before sending any item back.

Please do not return an item without contacting us first, as unauthorized returns may not be processed.