Refund policy

Last updated: July 2026

At Impavo, customer satisfaction is our priority. If you are not satisfied with your purchase, please review our return policy below.

Returns
You may request a return within 30 days of receiving your order.

To qualify for a return:

The item must be unused and in its original packaging.
The item must be in the same condition as received.
Proof of purchase is required.

Non-Returnable Items

We do not accept returns for:

Used products
Damaged items caused by misuse
Items marked as final sale

Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery. Include clear photos of the item and packaging so we can resolve the issue quickly.

Refunds

Once your return is received and inspected, we will notify you of the outcome.

If approved, your refund will be processed to your original payment method within 5–10 business days, depending on your payment provider.

Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

Contact
For any return or refund requests, please contact us through our Contact page before sending any item back.